It's important that you feel good with your Officine Creative shoes, so we are glad to do our best in order to support you in the returns procedures. We do our best in order to satisfy your needs and to make the return procedure quick and precise.

FREE RETURNS IN THE EUROPEAN UNION

Officine Creative's Returns are free in the European Union Member Countries. Requested returns will be collected at your address using an Officine Creative trusted delivery service. However you may elect to choose to use any courier service at your expense.

FREE RETURNS IN UK AND SWITZERLAND

Officine Creative's Returns are free in United Kingdom and Switzerland. Requested returns will be collected at your address using an Officine Creative trusted delivery service. PAY ATTENTION: Duties, taxes and the additional Swiss' VAT will be at the Customer's expenses.

INTERNATIONAL RETURNS FOR ORDERS OUTSIDE THE EUROPEAN UNION
On any order outside the European Union Member Countries, the return shipping charge is applied for Returned Products to Italy, as long as our procedure is followed. Requested Returns will be collected at your address using an Officine Creative trusted delivery service, please note that in case of eventual Returns any customs or import duties for products returned to Italy will be at your expenses. In case of eventual Returns we are unable to predict the eventual charges and the Customer is liable for the payment of import duties, customs and local sales tax.You could contact your local customs office for more information on potential charges.

RETURN PROCEDURE
As a Customer you have the right to return the Product(s) from your Order, with no penalty and no requirement to specify a reason, by returning the Products you received to Officine Creative within fourteen (14) days from the date you receive the consignment (the days are calculated from the proven date of delivery)

RETURN FORM

You may return part or all of an Order, for this we kindly ask you to use the Return Form on our website officinecreative.store.

By post to our address:

Officine Creative | Calzaturificio Duca del Nord S.r.l.

289/A-B Via Elpidense Sud

63812 Montegranaro, FM, Italy.

To be able to exercise your right to withdrawal you must respect these simple conditions:

1. Keep shoes and packaging in good conditions

Once you decide to return the Shoes you must not use them and must take good care of them while they remain in your possession. The Shoes must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn (other than to try them on) and return them in the same state that they were sold to you. Please note that where possible, any labels or tags must remain intact and the Shoes should be returned in or with its original packaging.Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back.

2. Return products by courier

Ensure the Shoes are in a securely wrapped parcel. We will contact you to schedule an appointment for the pickup by an Officine Creative trusted delivery service. It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to obtain precise proof of the sending date.

REFUNDED TIME

Please note we will refund you in 14 (fourteen) calendar days from the date on which we receive the returned product(s) to the specified address. Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to Officine Creative right to withhold amounts for products which are found damaged on return.

You will be refunded the amount you paid for the product(s).

If the product(s) has been shipped in countries outside the European Union Members we will not refund the relative delivery charges. In other words, we will refund you the cost of the Products, not including your delivery charges for Shipping outside European Union Members.

All returns are subject to Officine Creative’s verification that returned Products are still in original condition.

We will only accept returns or refund requests solely for Products that were purchased from the Website officinecreative.store.

If you need support or further information about Officine Creative Return Policy don't hesitate to contact us: claimswebshop@officinecreativeitalia.com

Please note all our emails and communication are conducted in English or Italian.

Officine Creative reserves the right to refuse returns that have not been authorised and/or do not comply with the returns policy explained in detail online and in the email giving return instructions.

DEFECTIVE PRODUCTS

If a product could be defective due to a manufacturing fault, please do provide as much information as possible concerning the product and the order, eventually including one or more detailed pictures or photografich evidence.

If you return a defective Product to us we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.

Refund time

We will usually process the refund due to you as soon as possible and, in any case within 30 (thirty) calendar days of the day we confirmed to you via email that you were entitled to a refund for the defective Product.

Products returned by you because of a defect will be refunded in full, including a refund of the original delivery charges for sending the (defective) item to you and the cost incurred by you in returning the item to us.

Any eventual custom or import duties imposed on defective products returned to Italy will be paid by Officine Creative.